Our Managed IT Services
Service Tiers: Your IT Adventure Awaits
Embark on a seamless IT journey with our three escalating tiers—Bronze, Silver, and Gold. Each level builds upon the last, like upgrading your character's gear in an epic quest, providing progressively comprehensive support to keep your business running smoothly in the digital realm.
Core Services Included in Every Tier
These foundational elements form the backbone of our support, ensuring your IT infrastructure is documented, reviewed, and optimized—no matter which tier you choose.
- Centralized Advanced IT Documentation: A single, always-up-to-date hub for all your IT assets, because who wants to hunt for that one elusive server spec during crunch time?
- Helpdesk and Ticketing System Access: Available Monday through Friday (8AM - 5PM Mountain Time), complete with quarterly reviews of ticket trends and issue patterns to spot and squash recurring gremlins.
- Quarterly Strategic Reviews: Deep dives into IT strategy, hardware lifecycle planning, and compliance checks to keep you ahead of the tech curve.
- Exclusive Partner Discounts: Reseller perks on hardware from trusted allies like Lenovo and Ubiquiti Networks—think of it as your VIP pass to cost-effective upgrades.
- Hardware as a Service (HaaS) Options: Flexible leasing for user devices, servers, or networking gear, turning capex into opex for budget-friendly scalability.
- Software as a Service (SaaS) Consolidation: Bundle Microsoft 365, Google Workspace, or other tools into one streamlined monthly invoice, simplifying your software ecosystem like a well-organized code repository.
Tier Comparison: Choose Your Level of IT Mastery
To make it easier to compare, here's a side-by-side view of what each tier unlocks. Silver includes everything in Bronze plus extras, and Gold builds on Silver for ultimate coverage. (Note: Services marked with * include robust security features like anti-virus, Endpoint Detection & Response, ransomware protection, and 24/7 Managed Detection & Response—your digital shield against cyber villains.)
| Service Category | Bronze Tier: Solid Foundation | Silver Tier: Enhanced Agility | Gold Tier: Ultimate Fortress |
|---|---|---|---|
| Per User Endpoint Services Monitoring and management for individual devices to keep them secure and up-to-date. |
Status and Security Monitoring*, Privileged Access Management, Patch Management, Advanced Software Management | Included from Bronze | Included from Silver |
| Per Server Services Essential oversight for your core systems, ensuring reliability in the heart of your operations. |
Status and Security Monitoring*, Privileged Access Management, Patch Management, Advanced Software Management. Advanced Support (Projects) Not Included (20% Off Advanced Hourly) | Included from Bronze, plus Unlimited Advanced Support for Existing Servers (Moves, Adds, Changes billed hourly, 40% Off Advanced Hourly) | Included from Silver, plus Unlimited Advanced Support for All Systems (No Project Fees!) |
| Per Network Device Services Keeping your connectivity humming without interruptions. |
Status and Security Monitoring*. Advanced Support (Projects) Not Included (20% Off Advanced Hourly) | Included from Bronze, plus Unlimited Advanced Support for Existing Networking (Moves, Adds, Changes billed hourly, 40% Off Advanced Hourly) | Included from Silver, plus Unlimited Advanced Support for All Systems (No Project Fees!) |
| Per User Services User-focused protections to empower your team against threats. |
Phishing Protection, Security Awareness Training, Dark Web Monitoring, Cloud Detection and Response | Included from Bronze | Included from Silver, plus Third-Party MFA for All Services (e.g., VPN), Password Manager for All Users |
| Helpdesk Security Extra layers to verify requests and prevent unauthorized access. |
Third-Party MFA Verification for Requests (e.g., Password Resets) | Included from Bronze | Included from Silver |
| Email Protection Fortifying your inbox against spam and malicious content. |
Spam Filtering for All Emails and Domains (Inbound/Outbound) | Included from Bronze | Included from Silver |
| Backup Management Secure data preservation to recover from any "oops" moments. |
Local and Offsite Backups for Servers and Key Endpoints | Included from Bronze | Included from Silver |
| Remote Helpdesk Support Quick fixes from afar, like teleporting IT wizards to your aid. |
0.25 Hours per User Endpoint (Rounded Up to Nearest Half Hour), Discounted Rates (20% Off Standard Hourly) | Unlimited Remote Support, Best Effort After-Hours (Remote) | Included from Silver |
| Onsite Support Hands-on help when remote isn't enough—our techs at your doorstep. |
Not Included (20% Off Standard Hourly) | 0.25 Hours per User Endpoint (Rounded Up to Nearest Half Hour), Discounted Rates (40% Off Standard Hourly) | Unlimited Onsite Support, Best Effort After-Hours (Remote and Onsite) |
| Cloud Tenant Management Overseeing your Microsoft 365 or Google Workspace like a vigilant cloud guardian. |
Not Included | Full Tenant Management | Included from Silver, plus Configuration Backup and Compliance Tools (for HIPAA, CJIS, PCI DSS, etc.) |
| Dedicated Resources For larger operations needing that extra personal touch. |
Not Included | Not Included | Dedicated Onsite Technician (for Clients Exceeding $15K/Month on Services, Excluding HaaS/SaaS) |
Additional Services: Customize Your IT Arsenal
These optional add-ons are available across all tiers, allowing you to tailor your package like building a custom PC—pick what fits your needs.
- Zero Trust Access: Per-user secure access to onsite and cloud resources, because trust is earned, not assumed, in the IT world.
- Domain Hosting: With Wildcard SSL Certificates and DNS Management—keeping your online presence secure and snappy.
- Website Hosting: Reliable hosting to ensure your site stays up, even during traffic spikes.
- Business Continuity and Disaster Recovery (BCDR): Advanced support for servers and endpoints to bounce back from disasters faster than a reboot.
- Internal IT Access: Grant your in-house techs entry to our tools (ticketing, RMM, documentation) for seamless collaboration.
- Phone System Management: Onsite and cloud PBX via 3CX, including extensions—crystal-clear comms without the static.
- Camera System Management: Oversight of your surveillance setup for peace of mind.
- Access Door Control Management: Secure entry systems to protect physical assets as diligently as digital ones.
For the nitty-gritty details and to level up your IT game, check out our Detailed Services page.